PRIVACY POLICY
Last Updated: 10 December 2025
DM Insta is a product operated by Ugenc AI, based in Mumbai, Maharashtra, India.
Ugenc AI (“Company”, “we”, “our”, “us”) is a technology service provider based in Mumbai, Maharashtra, India. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our Instagram DM automation platform and related services (“Services”).
By accessing or using our Services, you agree to this Privacy Policy.
1. Information We Collect
A. Information You Provide
- Name, email ID, phone number
- Business details
- Login information for your Ugenc AI account
- Data submitted through forms, chatbots, or integrations
- Automation settings, workflows, and message templates created by you
B. Information Collected Automatically
- IP address, device type, operating system, and browser details
- Usage analytics: pages visited, features used, interactions
- Cookies and tracking tools to improve user experience
C. Information from Third-Party Integrations
When you connect your Instagram or Facebook account, we may receive:
- Instagram Business Account ID
- Associated Page information
- Incoming and outgoing message metadata
- Permissions granted to us via Meta OAuth
- We never receive your Instagram or Facebook passwords
2. How We Use Your Information
We use collected information to:
- Provide and operate the Ugenc AI platform
- Enable Instagram DM automation and messaging workflows
- Manage authentication through Meta APIs
- Improve platform functionality and user experience
- Prevent fraud and ensure security
- Communicate service updates and support information
- Comply with Indian legal and regulatory requirements
We do not sell your data to third parties.
3. Legal Basis for Processing
We process data under the following grounds:
- Consent (API permissions, email communication)
- Contractual necessity (to provide the subscribed service)
- Legitimate interests (security, analytics, platform improvement)
- Legal compliance with Indian law
4. Sharing of Information
Information may be shared with:
- Meta Platforms (Instagram/Facebook APIs)
- Payment gateways for subscription billing
- Cloud hosting partners
- Analytics tools used to improve the platform
- Law enforcement agencies when legally required
We only share data essential for providing the Services.
5. Data Retention
We retain user information only as long as necessary to:
- Fulfill service obligations
- Meet tax/regulatory compliance needs
- Maintain platform security and logs
Users may request deletion at any time.
6. Data Security
We implement:
- Secure HTTPS encryption
- Access control & authentication measures
- Regular audits and security checks
- Industry-standard hosting and protection
- However, no online platform can guarantee absolute security
7. Your Rights
You may:
- Access your account information
- Request correction or deletion
- Withdraw permissions from Instagram/Facebook
- Request export of your data
- Close your Ugenc AI account anytime
- Email: support@dminsta.com
8. Third-Party Links
The platform may contain links to external sites. We do not control or endorse their privacy practices.
9. Children’s Privacy
Our Services are not intended for individuals under 18 years of age.
10. Updates to This Policy
We may modify this Privacy Policy occasionally. Updated versions will be posted on our website, and users will be notified where necessary.
11. Contact Information